Overview

Stepping into the corporate world (although fully remote) for the first time over the summer was an eye-opening experience. I had the privilege of diving into my project under the direct guidance and mentorship of my manager, which truly helped me navigate this new terrain.

As for my project, I dove into analyzing various job applications, pinpointing areas where each “job” is failing the most, and discussing with the application responsible for the series of abend jobs. I collaborated closely with the Data Analytics team by identifying the applications with the most recurrent job failures. Working alongside the tem, we aimed for a better visual representation to highlight these patterns for clearer insights, provide a more seamless, productive system in the backend of UPS, as well as enhancing the user experience for employees.

Due to the Propriety and Confidentiality of UPS, I cannot showcase my Summer presentation, but below are the summary and details of my internship, the project, and the skills I acquired.

Where I Interned and My Team

• Interning for GCO Production Control remotely

• Manager: Todd Randall

• ESP Workload Team; modifying batch job/processing running through ESP

• Data from 2021:
  • over 165 million jobs ran in ESP
  • 83% of the jobs run on the Mainframe & 17% run on the Distributed Environments

• Assigned “workload changes” to implement in ESP via Service Management Center (SMC) or Change Man

• Any “changes” requiring ESP job modifications must go through the Change Management Process

The Project: Incident Analysis of Abend Jobs

My Role

• Working directly with my manager

• Liaison with the Data Analytics team

• Investigating & study the data of the most-failing jobs (ESP)
  • to reduce repetitive abends

• Drive weekly meetings to focus on top offenders

• requesting applications to address jobs that repetitively fail

The Goal

• To reduce the number of incidents and manual response
  • In 2021, a total of 29,267 jobs failed overall (14,405 Mainframe & 14,862 Distributed)

• Seek automation opportunities

• job restarts, automated holds, releases, suspend etc.

• Developing a plan to address these incidents

Why Is This Important

• 1 repetitive abend keeps a person engaged over 6 weeks for 96 hours (*$35 hr) = $3,936

• Jobs can be auto restarted (automation opportunity)
  • We not only have to consider how it can potentially delay processing in ESP, but also how it drives hidden cost of inefficiency

New Skills

Takeaways from this summer

• Being a part of a real-work environment, even if fully remote
  • Working with industry top-leading tools

• Hackathon: Project Zoom
  • The JARDS Squad
  • designing a detailed shipping website with an interactive map & implementing a quotes/estimates page

• Being a part of the team and embracing the UPS culture, especially with its resources and mentorship